Learn how India's leading online fashion retailer integrated KomBric WhatsApp automation to recover lost sales and boost customer lifetime value.
FashionHub India suffered from high shopping cart abandonment. Email and SMS campaigns yielded less than 2% click-through rates. They needed a high-engagement channel to reach customers and incentivize checkouts.
By integrating KomBric with their Shopify store, FashionHub set up automated multi-stage WhatsApp broadcast notifications. When a user abandoned their cart, KomBric automatically sent a WhatsApp message after 30 minutes showcasing items with quick checkout buttons, followed by an discount offer code after 24 hours.
Within 90 days of going live, FashionHub recovered over ₹1.2 Crores in lost sales. Their click-through rates skyrocketed to 24%, and customer response rates for sizing queries improved, helping support agents close tickets in minutes.
