Bring every WhatsApp conversation into a single shared workspace. Assign, collaborate, and respond faster — without stepping on each other's toes.
From 2 agents to 200 — KomBric's shared inbox scales with your team.
Automatically route chats to the right agent based on skills, language, workload, or round-robin rules. No manual triage needed.
Leave private comments on any conversation — visible only to your team. Pass context between agents without the customer ever seeing it.
Build a library of pre-written replies for common queries. Agents respond in one click — fast, consistent, professional.
Automatically send customer satisfaction surveys after resolution. Track your team's CSAT score over time and identify areas to improve.
Set custom business hours per team. Auto-reply after hours, and track SLA breach alerts so no customer waits too long.
Monitor agent response time, resolution rate, and workload in real time. Identify top performers and coach underperformers with data.
Invite agents with specific roles (admin, agent, supervisor). Set permissions and assign them to queues or channels.
All WhatsApp messages land in the shared inbox. Auto-assignment rules route them to the right agent instantly.
Agents reply, leave notes, and close tickets. Supervisors monitor live and step in when needed. CSAT is collected automatically.
Connect Shared Team Inbox with 60+ platforms — no developer needed.
